Refund & cancellation

Last updated: 14 June 2026

This policy explains your right to withdraw from a purchase and how to ask for a refund. It applies to the one-off Premium passes sold for OMPT Trainer. Because our passes are one-off payments and not subscriptions, there is no recurring billing to cancel — a pass simply ends when its 30- or 90-day period is over.

Your 14-day right of withdrawal (EU)

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance purchase without giving a reason, under the EU Consumer Rights Directive (2011/83/EU). The period runs from the day of the purchase. To exercise it, simply tell us before the 14 days are up (see "How to request a refund" below). If your right of withdrawal still applies, we refund you in full using the same payment method, without undue delay.

Important exception for digital content

Premium is digital content supplied immediately. EU law lets you waive the 14-day withdrawal right for digital content if you ask for it to be made available straight away and acknowledge that you lose the right of withdrawal once delivery begins. When you buy a pass and start using Premium right away, you are asked to give that express consent and acknowledgement, which means:

• if you consent to immediate access and start using Premium, you lose the 14-day right of withdrawal for that purchase;
• if you have not yet started using Premium and are still within 14 days, your right of withdrawal applies and we refund you in full.

This exception is the standard rule for digital content under EU law. It does not affect any other mandatory consumer rights you have, for example where the Service is faulty or not as described.

Refunds outside the withdrawal period

Even where the right of withdrawal no longer applies, we want you to be treated fairly. If something went wrong — for example a duplicate charge, a technical failure that prevented access, or a pass that did not unlock — contact us and we will put it right, which may include a full or partial refund. Refund requests are reviewed in good faith on a case-by-case basis.

How to request a refund

Email admin@innovations-ux.com from the address linked to your account, with:

• your account email,
• the pass you bought (1-month or 3-month) and the approximate purchase date,
• and a short note of why you are asking (for a withdrawal within 14 days, no reason is needed).

We will confirm receipt and, where a refund is due, issue it to your original payment method without undue delay (typically within 14 days). Payments and refunds are handled by our payment provider.

Success guarantee

On top of your statutory rights above, we offer a Success guarantee: if you prepared seriously with us and still failed the official OMPT exam, we refund your pass. All of the following conditions must be met:

1. You hold an active Premium pass at the time of the official exam.
2. On our own mock exams, you reached a score of at least 20 points above the official passing threshold for your OMPT variant. For example, if the official threshold is 55%, you must have reached 75% on our platform.
3. You sat the official OMPT exam within 10 days of your last mock exam taken on our platform.
4. You provide your official result proving that you did not pass.

The Success guarantee refund covers the OMPT-learning pass only. It does not cover the fees of the official OMPT exam itself, which are paid to the exam provider and are outside our control.

Questions

For the full purchase terms, see our Terms of Service. Our publisher details are in the Legal Notice. EU consumers may also use the European Commission's Online Dispute Resolution platform.